A prevalent belief among Americans is that the responsibility for addressing AI-related challenges lies primarily with other countries.

The impact of AI in the workplace is a topic of much discussion and speculation, and a recent survey from the Pew Research Center suggests that most Americans believe it will have a significant impact on workers in the next two decades. However, while most respondents believed that AI will hurt more than help, they also believe it will have little to no impact on them personally.

This sentiment is similar to what Vox found when talking to workers who have deployed generative AI tools such as ChatGPT, Bing, and Bard at work. While knowledge workers appreciate the software’s ability to save time and avoid menial work, they believe that their mastery over these tools will protect their jobs from being replaced by AI. They share a common belief that AI will not replace them, but rather, a person using AI will.

The potential for AI to replace high-paid human work is a possibility that cannot be ignored, and OpenAI’s recent study found that jobs requiring degrees are the most exposed to these tools’ capabilities. However, the study did not indicate whether these jobs would be eliminated or augmented by the technology.

AI has already been incorporated into various workplace applications in both manual and computer-assisted work for the past decade. In manufacturing, AI is used to decide when to start producing goods based on sales and demand forecasts. In services, it is used in call centers to prompt workers to offer different responses based on the interaction’s progress or tone of voice.

Despite its potential benefits, the use of AI in the workplace raises concerns about trust between employers and employees. The Pew study found that while people like certain types of AI at work, they are apprehensive about its use in hiring, firing, and monitoring. The majority opposes AI making final hiring decisions or being used in making firing decisions. They also do not want AI to review applications or decide who gets promotions, as they feel it lacks the human touch necessary to assess a candidate’s potential or interpersonal skills.

AI is already a common feature in applicant tracking software, which most major companies use in their hiring process. However, employers and job seekers alike are worried that these systems could exclude good candidates based on arbitrary criteria.

As AI continues to penetrate the workplace, it is crucial to ensure that it is used in a way that benefits both companies and workers. Trust must be established between employers and employees, and AI should not be used to replace human interaction entirely. The potential for AI to transform work is immense, but it must be done thoughtfully and with consideration for those who will be most affected.