After a cyberattack that exposed non-sensitive data, the bankrupt cryptocurrency exchange FTX has reinstated access to its customer claims portal, implementing stricter security measures. Previously shut down due to the breach, claimants can now submit claims for assets held on the exchange before its insolvency.
FTX issued a statement on September 16, via its X account (formerly Twitter), confirming that the cyber breach had not affected any of its internal systems, including those managed by its bankruptcy claims agent, Kroll. The breach reportedly exposed non-sensitive customer data from specific claimants, with assurances that account passwords and funds remained unaffected.
Account holders from the now-defunct crypto exchange can now access their accounts and proceed with the claims process for digital assets held before the November 2022 bankruptcy declaration. This claims portal is open to individuals who held accounts with FTX, FTX US, Blockfolio, FTX EU, FTX Japan, and Liquid.
As of September 11, it was reported that around 36,075 customer claims worth $16 billion had been filed against FTX and FTX US, with 10% of them approved. Additionally, 2,300 non-customer claims worth $65 billion, including those from Genesis, Celsius, and Voyager, were filed against the entity.
FTX emphasized that freezing accounts was a precautionary measure and that additional security measures had been enacted. The cyberattack on Kroll prompted the temporary suspension of accounts for affected users who had accessed the claims portal after its discovery. However, users could still submit claims through Kroll’s online customer form and by mail.
The customer claims portal, launched on July 11, mysteriously went offline after just one hour, following several reports of issues.
In related news, the Delaware Bankruptcy Court recently approved the sale of FTX’s digital assets. Judge John Dorsey’s ruling on September 13 allowed FTX to sell assets in weekly batches under strict conditions, starting with a $50 million limit for the first week and increasing to $100 million in subsequent weeks. However, the sale of Bitcoin, Ethereum, and certain insider-affiliated tokens is subject to a separate decision by FTX, following a 10-day notice to committees and the U.S. Trustee.