Customers of cryptocurrency exchange Poloniex were making complaints about account «freezes» on May 27 after completing mandatory new identity verification procedures.
Account holders claim that after confirming their identity, they receive notification that they may now continue trading, but their previously-functional account is now blocked.
Such problems began the same day the exchange issued notice to users demanding they link their identitity with their account.
«We are asking all legacy Poloniex customers who have not provided full identification information in the past to do so now through the Poloniex profile page», – the notice reads.
Frozen accounts appear to affect a lot of users going through verification, with multiple reports confirming the problem persists.